Refund & Cancellation Policy

1. Cancel Anytime, No Penalties

You may cancel your KINO account or membership at any time with no cancellation fees, hidden penalties, or mandatory lock-in contracts.

• Cancellations take effect at the conclusion of your current billing cycle.
• You retain full access to our streaming catalog, collections, and personalized watchlist until the final day of your active billing period.

2. 14-Day Cooling-Off Period (Statutory Rights)

Under EU Consumer Rights Directive and applicable local consumer protection legislation, subscribers residing in eligible jurisdictions have a statutory 14-day right of withdrawal from the date of initial purchase, provided that streaming access has not commenced with your express consent and acknowledgment of loss of withdrawal right.

3. Refund Eligibility Criteria

Because digital streaming content is immediately accessible upon authentication, subscription payments are generally non-refundable for partially consumed billing periods, except in the following situations:

• Technical Defect or Outage: Prolonged, verified server outages or technical failures directly attributable to our infrastructure that prevented streaming access for more than 48 continuous hours.
• Duplicate Billing: Erroneous duplicate charges arising from payment gateway or system processing errors. Duplicate charges will be refunded in full immediately upon verification.
• Unauthorized Fraudulent Transactions: Charges confirmed to have originated from unauthorized account compromise or payment card theft.

4. Processing Timelines & Method of Refund

Approved refunds are processed to the original payment method used during checkout within 5 to 10 business days, depending on your financial institution or credit card provider.

5. Resolving Billing Inquiries

If you observe an unfamiliar charge or have any questions regarding your billing status, we strongly encourage contacting our support team first before initiating a bank dispute or chargeback. We resolve billing disputes promptly and transparently.

6. How to Submit a Refund Request

To request a refund or dispute a charge, submit your registered account email, transaction receipt, and the nature of the issue to: